Building and Maintaining High Performing Teams

You will learn:

  • Your role as a Manager in building and then maintaining a high performing team
  • How to focus on the big picture
  • Coaching to deliver success
  • Keeping the team operating effectively
  • Focusing on a teamwork both co-located and in a virtual world
  • Developing ground rules to ensure the team stays on track

Course Outline.

Optimizing Team Dynamics

  • Determining the team cohesion and the performance level it is at
  • Managing the team through the learning dip
  • Focussing on the manager’s input from the forming to the performing phases

Managing Team Performance

  • Being clear about the how and the what of performance
  • Performing to create joint success
  • The role of coaching, communications and motivation as vital inputs to effective individual and team performance

Motivating the Team

  • Understanding individual roles within a team
  • Ensuring the team moves towards a common purpose
  • The manager's role in motivating the team collective

Determining What the Team Needs

  • Building a trust environment
  • Encouraging healthy debate
  • Managing conflict with a proactive stance
  • Communicating the big picture
  • Ensuring the team has a customer state of mind

The Role of a Manager

  • Adding value to the team
  • Making sure that you manage the right number of team members
  • Making others succeed
  • Balancing management with leadership skills
  • Applying the ten roles of a manager

Delegating Effectively

  • Empowering teams
  • Applying a step by step process for delegating effectively
  • Macro versus micro management
  • Being clear on the manager’s role in effective delegation

Communicate Effectively and Across Boundaries

The Art of Communications

  • Determining effective communication, as a process
  • The hidden insights to communicating
  • The three primary modes of communication
  • Identifying the impact of virtual communications
  • Matching the tool to the message

Communication: A Two Way Process

  • Ensuring the feedback loop is implemented
  • Assessing the impact of channel noise on the message sent and that received
  • Focussing not on what is said, but what is not said

Leveraging Communication Styles

  • Establishing the communication preferences of individuals
  • Delivering a message dependent on their style
  • Communicating to others based not on what you prefer, but their communication style
  • Using communication styles as an effective communication tool, across culture and distance

My Course Notes

You will receive a full set of course notes and all supporting materials for your course. Hard Copy Delivered to your premises or Downloaded to a chosen device.


To book this course please call +44 (0) 1444 410296 or email at

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