Communicating With Confidence

Duration: 1 Day 

This Workshop looks at issues that arise when we try to communicate with others. Issues may arise due to different communication styles and how to effectively bridge these styles.  Additionally, there are issues to proactively manage when communicating across boundaries that are geographical and virtual.  Building clear communications can improve those relationships and enhance the reputation of your department.

How can I attend my course?


You will learn how to:

  • Communicate across the team
  • Accept and give feedback
  • Read and interpret body language
  • Bridge across communication styles

Course Outline.

Communication as Skill

  • Communicate effectively using clear, unambiguous language
  • Look at the impact of communications when using technology
  • Assess communication styles and its impact
  • Understanding the differing styles in which people communicate
  • How to understand the process of communication

Active Listening Techniques

  • Employing active listening for improved results
  • Clarifying your communication with questions
  • Building empathy
  • Knowing when you have the full message
  • Feeding back what you think you understand

Using Body Language in Communications

  • Ensuring your body language matches your verbal message
  • Understanding the body language of others including speech patterns, facial expressions, gestures and eye contact, and considering cultural differences
  • Understand the filters that you apply to communications to understand how that affects yourself and others

My Course Notes

You will receive a full set of course notes and all supporting materials for your course. Hard Copy Delivered to your premises or Downloaded to a chosen device.


To book this course please call +44 (0) 1444 410296 or email at

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