Effective Coaching and Mentoring

Duration: 1 Day

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.
Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organisation.

How can I attend my course?

After completing this course, students will be able to:

  • Understand how coaching can be used to develop your team
  • Develop the coaching and mentoring skills that help improve individual performance
  • Demonstrate the behaviors and practices of an effective coach
  • Recognise employees’ strengths and give them the feedback they need to succeed
  • Identify employee problems and ways you can help to correct them

Course Outline

Defining Coaching and Mentoring

What do coaching and mentoring mean?

The coaching formula and key skill areas.

Coaching Assessment Review

Assignment review and indentify areas for growth.

Interpersonal Communication Skills

Explore different communication skills, including questioning techniques, probing tools, and listening skills.

Critical Coaching Skills

Important coaching skills in including, helping, mentoring, teaching, and challenging.

Setting Goals with SPIRIT

The SPIRIT model for setting goals, and ways to help people get on track.

Learning Styles and Principles

Different learning styles.

Seven principles of adult learning.

The Benefits/Consequences Matrix

A tool that coaches can use to help gain buy-in for change from employees.

Skills Involved in Coaching

Familiarisation of key coaching skills.

The Coaching Model

A four-step coaching model that can be applied to any situation.

Giving Effective Feedback

Six elements to help provide effective feedback.

Coaching Problems

Providing solutions to case typical case study coaching problems tudies and offer solutions.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to discuss and complete an action plan.

My Course Notes

You will receive a full set of course notes and all supporting materials for your course. Hard Copy Delivered to your premises or Downloaded to a chosen device.


To book this course please call +44 (0) 1444 410296 or email at Info@kplknowledge.co.uk

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