Facilitation Skills


What you will learn:

  • Learn about the facilitator’s role, responsibilities and emotional intelligence
  • Acquire and practice effective facilitation tools, techniques and language
  • Identify the competencies linked to effective small group facilitation
  • Develop a structured approach to the planning and delivery of facilitated sessions
  • Provide effective management of people dynamics
  • Increase confidence in facilitating meetings and summarizing and presenting key results and outcomes
  • Identify the stages of team development and ways to help teams through each stage
  • Use common process tools to make meetings easier and more productive

Course Outline.

Defining Your Role

  • Differences between facilitation, training, and chairing
  • The emotional intelligence of a facilitator
  • What makes a great facilitator?

How Facilitators Work

  • Key facilitation skills
  • Levels of facilitation
  • Ensure facilitation success
  • Identifying Group characteristics

Establishing Ground Rules

  • The secrets to starting
  • Ground rules/norms
  • Generate a list of ground rules (workshop)

Content and Process

  • Facilitators responsible for process
  • Participant’s responsible content
  • Differences between process & content

Types of Thinking

  • Divergent thinking
  • Convergent thinking
  • The grey area (also known as the Groan Zone)                                                       

Handling Controversial Issues

  • A neutral and professional approach

Communication Skills

  • Importance of good communication: active listening, questioning skills, probing techniques, and managing body language
  • Importance of listening for common ground in facilitation
  • Creating psychological safety

Techniques, Feedback & Perspective

  • 16 important facilitation techniques
  • Providing and accepting feedback
  • How to manage divergent perspectives

The Language of Facilitation

  • Communication elements unique to facilitation
  • Having bolder conversations

Building Agendas

  • Developing a good agenda

Dealing with Difficult Dynamics

  • Identify possible difficult behaviours and ways to manage them
  • Twelve effective ways to intervene in a group discussion
  • Dealing effectively with different viewpoints, opinions and resistance

Building Sustainable Agreements

  • Coming to an agreement
  • How to build sustainable agreements
  • How to effectively follow up on commitments made

Stages of Team Development

  • Tuckman and Jensen’s Forming, Storming, Norming, Performing, and Adjourning model, stages of team development
  • How to help groups through each stage

Analysis Tools

  • Decision-making tools: SWOT analysis and force field analysis

Workshop Wrap-Up

  • Questions and complete action plan

My Course Notes

You will receive a full set of course notes and all supporting materials for your course. Hard Copy Delivered to your premises or Downloaded to a chosen device.


To book this course please call +44 (0) 1444 410296 or email at Info@kplknowledge.co.uk

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