Influence Skills Workshop

Duration: 1 Day 

Influence: a two-way process causing a change in attitude or behavior on either a personal or group level.  We influence regularly on a daily basis with all stakeholders.  Getting a change in behavior is one of the most difficult factors to change, but is required to handle change; get both individuals and teams to embrace new courses of direction; work together towards a mutual common goal.

This interactive one-day workshop will help participants learn how to influence and persuade in a variety of areas. It will also provide an opportunity to apply and enhance their influencing skills.

How can I attend my course?


You will learn how to:

  • Make decisions about using influencing versus manipulation
  • Apply the concepts of push and pull when influencing others
  • Deal effectively with resistance
  • Use win-win approaches to persuade others and create mutually beneficial outcomes
  • Assess a range of influencing strategies
  • Listen for multiple points of view

Course Outline.

Understanding influencing

  • Influence: The Psychology of Persuasion. Utilizing the factors of persuasion:
    • Predictability
    • Reciprocation
    • Being consistent and committed
    • Leveraging social triggers
    • Being an authority and developing trust
    • Focusing on an individual’s self-interest

Preparing to influence

  • Using push (selling) and pull (telling) techniques
  • Creating choices for an individual: balancing short versus long term gains

Communicating Confidently

  • Using communications to enhance influencing outcomes
  • Communicating with confidence, by beginning with the end in mind
  • Planning the communications: proactive benefits versus reactive approaches
  • Applying positive intent
  • Being outcomes focused

Being Aware of Biases

  • Judging others based on our filters
  • Creating a wider portfolio of outcomes by suspending judgement, and considering all viewpoints 
  • Focusing not on what we say, but how we say it
  • The impact of body language

Leveraging a Range of Influencing Strategies

  • Involving others in the decision making process
  • Addressing the other person’s concerns
  • Trading knowledge, information, through bargaining
  • Building relationships to create mutual understanding
  • Tailoring a message according to their social style
  • Using the circle of influence
  • Applying an influence formula to a range of situations

My Course Notes

You will receive a full set of course notes and all supporting materials for your course. Hard Copy Delivered to your premises or Downloaded to a chosen device.


To book this course please call +44 (0) 1444 410296 or email at

© Copyright 2021 KPL KnowledgeSolutionsWeb Design By Toolkit Websites