Introduction to Business Analysis


Course Outline

Defining Business Analysis

Why Business Analysis?
  • The business analysis value proposition
  • Activity: Identifying the BA’s responsibilities
  • The role and responsibilities of the Business Analyst
The Business-Project Lifecycle
  • Business analysis and project management: interrelations and distinctions
  • IIBA Knowledge Areas
  • ISEB/BCS Knowledge Areas
  • Activity: Establishing a Baseline – BA competencies

Enterprise Analysis

Strategic Alignment
  • How business strategy is expressed
  • Mission, Objectives, Strategy and Tactics (MOST)
  • Activity: Identifying Maersk’s Business Drivers
  • Aligning with business drivers
Internal Business Analysis
  • Business Process Improvement (BPI)
  • Informal BPI and problem reporting
  • Tools: MOST, Ishikawa Diagrams, Mind-mapping, 5 Whys
  • Activity: Root cause analysis
  • Aligning BPI with business strategy
External Business Analysis
  • Pressures on the business
  • Tools: PESTLE and Porter’s 5 Forces
  • Activity: PESTLE analysis
Combining External and Internal Analysis
  • Tactical versus strategic business change
  • Activity: SWOT Analysis

Identifying Business Outcomes

Stakeholders: Roles and Responsibilities
  • Identifying key stakeholders
  • Stakeholder identification matrix
  • Activity: Analysing stakeholders to create a stakeholder management and communication plan
Defining and Documenting the Business Outcome
  • Creating a clear problem statement
  • Eliciting and documenting stakeholder goals
  • Activity: Creating an Affinity Diagram
  • Creating outcome-focused business requirements

Making a Business Case

Business Case Analysis
  • The business case analysis process
  • Identifying tangible and intangible benefits and costs
  • Tracking tangible and intangible benefits back to business drivers
  • Key tools for cost benefit analysis
  • Building a benefits rationale

Identifying and Comparing Potential Solutions

  • Quality criteria for solution research
  • Prioritsation Tools
  • Activity: Using A Prioritization Matrix
  • Quantifying and handling risk

Identifying High-Quality Requirements

  • The cost of poor requirements
  • Three key reasons for poor requirements
  • Using a spiral development process
  • Managing and testing requirements
  • Requirements Classification
  • Functional vs Non-Functional
  • Business
  • Stakeholder
  • Solution
  • Transitional

Planning to Gather Requirements

  • Planning the requirements communication process
  • Documenting project approach and key assumptions
  • Developing and using requirements templates
  • Common challenges of the requirements process

The Requirements Process

  • Elicitation: Talking to stakeholders
    • Elicitation techniques
    • Activity: Planning for elicitation
  • Analysis: Detecting and resolving requirements conflict and overlap
    • Activity: Spotting issues using process modelling
  • Specification: Writing Well-Formed Requirements
    • Structuring requirements
    • Activity: Why writing clear requirements is so difficult
    • Industry standards for writing well-formed requirements
    • Basic requirements format
    • Use cases and user stories
  • Validation: Getting buy-in  from key stakeholders
    • Recognising potential problems prior to committing resources
    • Activity: Planning requirements gathering using the requirements process model

Writing Well-Formed Requirements

  • Industry standards for writing well-formed requirements
  • Basic requirements format
    • Activity: Writing well-formed requirements
  • Use cases and user stories
    • Activity: Writing use cases and user stories
  • Structuring the requirements

Communicating Requirements to the Business

  • Communicating requirements to the business
  • Using storyboards and wall walks to communicate with the business

Solution Validation and Benefits Realisation

  • Partnering with downstream development
  • Validation tools and techniques
  • Creating the benefits realisation strategy

My Course Notes

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