ITIL® Capability: Release, Control and Validation

Duration: 5 Days

A five-day course intended to provide, test and validate knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The course and associated examination are free-standing but also part of the ITIL intermediate capability stream.  It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 4 points.

How can I attend my course?


Course Outline

Target Audience

The course and examination are suitable for:

  • Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organization
  • IT professionals who are working within an organization which has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme
  • Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfilment, change evaluation and knowledge management and who wish to enhance their role-based capabilities
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules

Pre-requisites

Students wishing to attend this course and take the examination must fulfil the following requirements:
  • Hold the ITIL Foundation Certificate in IT Service Management (or equivalent) which must be presented as documentary evidence to gain admission
  • Attend an accredited training course
It is recommended that candidates can demonstrate familiarity with IT terminology and understand release, control and validation within the context of their own business environment and have experience of working in a service management capacity within a service provider environment, with responsibility for at least one of the included process and functions.
It is also recommended that candidates should complete a minimum of 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Transition and ITIL Service Operation core guidance in preparation for the examination, specifically Chapter 2: Service management as a practice.

Professional Qualification

The qualification is based on a 90 minute closed-book examination of 8 complex, scenario based multiple choice questions. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the ITIL Intermediate Qualification: Release, Control and Validation Certificate.
The qualification is free standing, but also counts as 4 credits towards the ITIL Expert Certification.

Course Content

The ITIL Certificate in Release, Control and Validation (RCV) is intended to enable the holders of the certificate to apply RCV practices in the service management lifecycle and specifically in the following key ITIL process, role and function areas:

Introduction to release, control and validation:

  • The purpose and objectives of the service transition phase and the role that RCV plays within that phase and within the service lifecycle
  • Developing a transition strategy and planning and coordinating service transition activities, including associated roles and responsibilities
  • The processes covered in detail are:
Change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfilment, change evaluation, knowledge management.
  • The purpose, objectives, scope and importance of each process to generate business value
  • Process policies, principles, concepts, activities, methods and techniques in relation to RCV practices and efficient use of process metrics

Release, control and validation roles and responsibilities

  • Service transition roles and responsibilities and their relationship to RCV practices
  • Specific process roles and functions that are responsible for executing each step of the process

Technology and implemenation considerations

  • Technology and implementation considerations for release, control and validation and the relationship to other lifecycle stages
ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® courses offered by KPL Knowledge Solutions are delivered by Accredited Training Organisation Somerset CC Ltd

My Course Notes

You will receive a full set of course notes and all supporting materials for your course. Hard Copy Delivered to your premises or Downloaded to a chosen device.
 

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To book this course please call +44 (0) 1444 410296 or email at Info@kplknowledge.co.uk

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