ITIL® Practitioner Certification 

Duration: 2 Days

The ITIL® Practitioner Certification is a two-day course that offers practical guidance on how to adopt and adapt the ITIL® Framework to support the business or organisations' objectives.

It is the next step after the ITIL® Foundation for professionals who have already learned the basics of IT Service Management (ITSM).

The course leads to an examination that provides 3 credits that will count towards the ITIL® Expert qualification.

How can I attend my course?

Course Outline

Target Audience

Individuals who have gained ITIL® Foundation certification or have basic ITIL knowledge and require more information on how to apply this knowledge practically within their workplace.

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.


The examination is open book and made up of multiple choice questions based on a scenario.  The exam duration is 1 hour 45 minutes and is taken on Day 2 of the course.

Delegates will be issued with an in-course hand-out, the ‘ITIL Practitioner’ book and other relevant supporting material to provide the highest chance of passing the examination. 


The ITIL Foundation qualification is a pre-requisite for this course and for the examination. 

Course Content

Candidates can expect to gain knowledge and understanding in the following areas upon successful completion of the education and examination components related to this certificate:

The Continual Service Improvement (CSI) Approach:
  • The CSI approach as the way to structure any improvement intitiatives
Three Key Areas Crucial for Success of any Improvement Initiatives:
  • Organisational Change Management 
  • Communication
  • Measurement and Metrics
Nine Guiding Principles as Defined within the ITIL Practitioner book:
  • Focus on Value
  • Design for Experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® courses offered by KPL Knowledge Solutions are delivered by Accredited Training Organisation Somerset CC Ltd

My Course Notes

You will receive a full set of course notes and all supporting materials for your course. Hard Copy Delivered to your premises or Downloaded to a chosen device.


To book this course please call +44 (0) 1444 410296 or email at

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