ITIL® Lifecycle Certificate in Service Transition

Duration: 3 Days

The ITIL® Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL® certification. It is a free-standing qualification but it is also a module contributing to the ITIL® Expert in IT Service Management Certificate. This certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL® Expert Qualification: Release, Control and Validation Certificate).

How can I attend my course?

Course Outline

Target Audience

  • Individuals who have attained the ITIL® Foundation certificate in Service Management, and who wish to advance to higher level ITIL® certifications including ITIL® Expert and ITIL® Master
  • Individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation
  • Anyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle


  • ITIL® v3 or 2011 Foundation

You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by delegates spending at least 21 hours on reviewing their ITIL® Foundation material prior to attending one of the ITIL® Intermediate 'Lifecycle' courses.


Proof of prerequisites must be sent no later than 5 working days prior to the start of the event. This evidence must be reproduced on the day of the exam to the instructor.

Acceptable forms of prerequisite confirmation are as follows:

  • A copy of the candidates examination certificate
  • Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will not be permitted to sit the exam.

Course Content

The Service Transition Course provides information to enable delegates to gain competencies in:
  • Introduction to Service Transition
  • Service Transition Principles
  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Change Evaluation
  • Knowledge Management
  • Managing people through service transitions
  • Organising for Service Transition
  • Technology considerations
  • Implementation and improvement of Service Transition
  • Challenges, critical success factors and risks

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® courses offered by KPL Knowledge Solutions are delivered by Accredited Training Organisation Somerset CC Ltd


The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

My Course Notes

You will receive a full set of course notes and all supporting materials for your course. Hard Copy Delivered to your premises or Downloaded to a chosen device.


To book this course please call +44 (0) 1444 410296 or email at

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