Leadership Skills for Managers: Communication, Coaching, and Conflict

Duration: 1 Day

Managers and supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the senior managers of the organisation. Although you will probably have more technical experience than the employees you supervise, you may not have had a lot of leadership experience.
This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful.

How can I attend my course?

After completing this course, students will be able to:

  • Ways to prioritise, plan, and manage their time.
  • How to identify their primary leadership style.
  • How to develop some flexibility to use other leadership styles.
  • Ways to meet the needs of employees and co-workers through communication and coaching.
  • Ways to make conflict a powerful force for creative, well-rounded solutions to problems.

Course Outline

What’s Your Type? How About Mine?

Identifing your leadership style.

Understanding Leadership

Different leadership models, including Situational Leadership II® and servant leadership. Onboarding, orientation, and performance management are also covered.

Managing Your Time and Your Energy

How to get organised, set goals, and manage their time.

The Commitment Curve

The commitment curve and how to use it to build employee engagement.

Employee Development Models

A model for effective coaching. “You” and “I” messages will also be discussed, along with the consequences and benefits matrix.

Dealing with Conflict and Difficult Issues

Seven techniques for resolving conflict

What Successful Leaders Do

A look at practices of successful leaders and organisations.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to discuss and complete an action plan.

My Course Notes

You will receive a full set of course notes and all supporting materials for your course. Hard Copy Delivered to your premises or Downloaded to a chosen device.


To book this course please call +44 (0) 1444 410296 or email at Info@kplknowledge.co.uk

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