ITIL® Service Lifecycle: Continual Service Improvement

Duration: 3 Days

The ITIL® Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL® certification. This certification is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
 

How can I attend my course?


Course Outline

  Course Content

The course is comprised of lecture sessions, facilitated assignments and exercises and practice examinations and covers the following topics:

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles and Process
  • Continual Service Improvement Methods and Techniques
  • Organisation for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementation Considerations
  • Critical Success factions and risk involved in Continual Service Improvement

ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® courses offered by KPL Knowledge Solutions are delivered by Accredited Training Organisation Somerset CC Ltd

Examination

The exam at the end of the course is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

My Course Notes

You will receive a full set of course notes and all supporting materials for your course. Hard Copy Delivered to your premises or Downloaded to a chosen device.
 

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To book this course please call +44 (0) 1444 410296 or email at Info@kplknowledge.co.uk

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