Managing Teams and Communicating with Confidence

Duration: 3 Days

The role of management is simply to make others succeed. The transition towards the duties of being a manager involves a focus on not what we know but how we go about undertaking a range of tasks including managing performance; motivating individuals and teams; managing the implementation of change; building and maintaining a team state of mind. This transition also involves a shift in mind-set and acceptance that management is a responsibility and not a right.

How can I attend my course?

Target Audience:

  • Individuals who are appointed to a management role, who need to build and refine a set of behavioural competencies and handle a wide range of responsibilities that come with the management role.
  • Managers who want to fine tune their skills, enhance understanding and increase their ability to make others succeed.

Course Outline.

Be an Effective Manager

  • Identify how to manage the transition from a technical expert, towards management
  • Focus on developing key skills, including:
    • Effective delegation
    • Motivating others
    • Getting the most from the team
    • Managing team performance to achieve organizational outcomes

Communicate Effectively and Across Boundaries

  • Learn listening skills to improve communications
  • Use body language to improve our communication skills
  •  Look at the impact of communications when using technology
  • Assess communication styles and its impact
  • Communicate Effectively by presenting with Impact

The Role of a Manager

  • Adding value to the team
  • Making sure that you manage the right number of team members
  • Making others succeed
  • Balancing management with Leadership skills
  • Applying the ten roles of a manager

Delegating Effectively

  • Empowering teams
  • Applying a step by step process for delegating effectively
  • Macro versus micro management
  • Being clear on the manager’s role in effective delegation

Motivating Others

  • Understanding the individual and their contribution to the team
  • Being clear about an individual’s work, in relation to the big picture
  • Providing effective feedback, to develop individuals
  • Focussing on autonomy, purpose and mastery

Optimizing Team Dynamics

  • Determining the team cohesion and the performance level it is at
  • Managing the team through the learning dip
  • Focussing on the manager’s input from the forming to the performing phases

Managing Team Performance

  • Being clear about the how and the what of performance
  • Performing to create joint success
  • The role of coaching, communications and motivation as vital inputs to effective individual and team performance

Managing Change

  • Helping the team to operate within the change cycle
  • Identifying the change phase and how to manage performance
  • Communicating for buy-in

Communicate Effectively and Across Boundaries - The Art of Communications

  • Determining effective communication, as a process
  • The hidden insights to communicating
  • The three primary modes of communication
  • Identifying the impact of virtual communications
  • Matching the tool to the message

Communication: A Two Way Process

  • Ensuring the feedback loop is implemented
  • Assessing the impact of channel noise on the message sent and that received
  • Focussing not on what is said, but what is not said

Body Language

  • Using body language as a primary means of ensuring a message is successfully received
  • The three modes of communication and identifying individual preferences
  • Proving a message according to a communication preference

The Art of Communications

  • Enhancing primary communication techniques:
    • Reading
    • Writing
    • Speaking
    • Listening
    • Non Verbal
    • Communication Styles
  • Communicating to a non-technical person
  • Culture and its impact on communication styles

Presenting Effectively

  • Understanding the goal: begin with the end in mind
  • Creating win-wins
  • Determining the other person’s position
  • Delivering the elevator pitch
  • Focussing not on PowerPoint slides but the message, its tone and the audience

Leveraging Communication Styles

  • Establishing the communication preferences of individuals
  • Delivering a message dependent on their style
  • Communicating to others based not on what you prefer, but their communication style
  • Using communication styles as an effective communication tool, across culture and distance

Johari Window

  • Forming our effective communication by focussing on the four quadrants: common, hidden, secret, unknown
  • Developing the communication, by enhancing the common window
  • Understanding what drives us to reduce the hidden window

My Course Notes

You will receive a full set of course notes and all supporting materials for your course. Hard Copy Delivered to your premises or Downloaded to a chosen device.


To book this course please call +44 (0) 1444 410296 or email at

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