Duration: 1 Day
COURSE OBJECTIVES
By the end of this course, participants will:
• Understand key concepts in AI and Generative AI
• Recognize opportunities, limitations, and ethical considerations of AI in the workplace
• Develop effective prompting skills for GenAI tools
• Evaluate AI outputs critically and responsibly
• Use Microsoft 365 Copilot to enhance productivity securely and ethically
Course Content
AI Awareness & Responsible Use
Introduction to AI and GenAI
• Types of AI: Narrow, General, and Generative
• Key technologies: Machine Learning, LLMs, NLP
• How GenAI differs from traditional AI
Opportunities and Limitations of AI
• Use cases across departments
• Common limitations: hallucinations, bias, over-reliance
• Identifying tasks suitable for AI augmentation
Data Privacy, Security, and Protection
• How AI tools handle organizational data
• Microsoft’s approach to data governance in Copilot
• Best practices for secure and compliant usage
Ethical and Responsible AI Usage
• Principles of responsible AI: fairness, transparency, accountability
• Organizational policies and governance frameworks
• Group discussion: ethical dilemmas in AI usage
GenAI Skills & Copilot Practice
Safety and Security in Practice
• Protecting user and client data
• Microsoft’s compliance and trust framework
• Secure use of Copilot in daily workflows
Prompt Engineering
• What makes a good prompt?
• Prompt types and refinement techniques
• Creating quality Prompts
o Templates & Frameworks
o Iteration & sharding
Evaluating AI Outputs
• Assessing relevance, accuracy, and completeness
• Identifying hallucinations and biases
• Applying ethical standards to AI-generated content
Hands-On Practice with Microsoft 365 Copilot
• Guided exercises across apps:
• Word – drafting and summarising
• Data analysis in Excel – creating and analysing a spreadsheet
• Outlook – drafting emails
• Teams – gaining insights from a Transcript
• PowerPoint – creating a slide deck from a prompt and a document