PAYMENT TERMS & CONDITIONS
- Public Scheduled Courses
Fees for all public scheduled courses are payable by the Purchaser twenty (20) working days prior to course commencement, or at time of order where this is less than twenty (20) working days before course commencement. If we do not receive payment we reserve the right to cancel the course booking.
b. Closed Company Courses
Fees for Closed Company Courses are payable within thirty (30) days from date of invoice, or at time of order where this is less than thirty (30) working days before course commencement. If we do not receive payment we reserve the right to cancel the order.
c. Prepaid Training
Unless otherwise specified at the time of booking all Prepayment products are valid for one year from the date of invoice only. Any unused balance remaining at the end of this period will expire.
Course Policies
The Purchaser agrees to pay the following charges to KPL Knowledge Solutions in the Event that for whatever reason a Delegate fails to attend, withdraws or transfers from a course without providing at least twenty (20) working days’ written notice prior to the schedule start of the course. In this respect, a cancellation fee refers to a specific course date and therefore a transfer to a later course counts as a cancellation.
a. Written Notice of Cancellation or Transfer – Public Scheduled Courses
11-20 working days: 50% of course fee
0-10 working days: 100% of course fee
b. Written Notice of Cancellation or Transfer – Closed Company Courses
0-30 working days: 100% of course fee