Duration: 3 Days
Course Overview
This module provides candidates with guidance to innovate and co-create value through digital products, aligned with ITIL® guidance. It offers practical direction to help align people, processes, and technology to navigate the complexity of the product lifecycle and ensure products deliver measurable value aligned with business goals.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
COURSE OBJECTIVES
After you complete this course you will be able to:
• Enable delivery of sustainable, high-impact digital products by integrating product development and delivery activities.
• Reduce silos, supports alignment with evolving business needs, and enables a culture of velocity, innovation, agility, and value creation.
• Apply ITIL principles across business analysis, product design, software development and management, testing, release and deployment, and continual improvement practices.
• Position integrated product and service management as a strategic, tactical, and operational enabler that aligns investment with outcomes.
Course Content
ITIL® 5 Product:
Module 1: Digital Products and Services
1.1 Introduction to digital products and services.
1.2 The ITIL® Product and Service Lifecycle management activities.
Module 2: Discover
2.1 Key concepts and practices of the ‘discover’ activity.
2.2 Steps and outputs of the ‘discover’ activity.
2.3 Success factors and metrics of the ‘discover’ activity.
Module 3: Design
3.1 Key concepts and practices of the ‘design’ activity.
3.2 Steps and outputs of the ‘design’ activity.
3.3 Success factors and metrics of the ‘design’ activity.
Module 4: Acquire
4.1 Key concepts and practices of the ‘acquire’ activity.
4.2 Steps and outputs of the ‘acquire’ activity.
4.3 Success factors and metrics of the ‘acquire’ activity.
Module 5: Build
5.1 Key concepts and practices of the ‘build’ activity.
5.2 Steps and outputs of the ‘build’ activity.
5.3 Success factors and metrics of the ‘build’ activity.
Module 6: Transition
6.1 Key concepts and practices of the ‘transition’ activity.
6.2 Steps and outputs of the ‘transition’ activity.
6.3 Success factors and metrics of the ‘transition’ activity.
Module 7: Operate
7.1 Key concepts and practices of the ‘operate’ activity.
7.2 Steps and outputs of the ‘operate’ activity.
7.3 Success factors and metrics of the ‘operate’ activity.
Module 8: Deliver
8.1 Key concepts and practices of the ‘deliver’ activity.
8.2 Steps and outputs of the ‘deliver’ activity.
8.3 Success factors and metrics of the ‘deliver’ activity.
Module 9: Support
9.1 Key concepts and practices of the ‘support’ activity.
9.2 Steps and outputs of the ‘support’ activity.
9.3 Success factors and metrics of the ‘support’ activity.
Module 10: Lifecycle Management
10.1 Managing the End-to- End Lifecycle.
10.2 ITIL®, AI and other frameworks.
COURSE PREREQUISITES
The candidate must have passed one of the below certifications:
• ITIL® 4 Foundation examination
• ITIL® (Version 5) Foundation examination
Recommended prerequisites:
• ITIL® (Version 5) Foundation – Including Exam
TEST CERTIFICATION
Recommended preparation for exam: ITIL® (Version 5) Product
• The exam is 90 minutes long,
• 40 multiple choice questions.
• Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
FOLLOW-ON COURSES
The following courses are recommended for further study:
• ITIL® (Version 5) Transformation
The following are recommended for further study:
• ITIL® (Version 5) Experience – Including Exam
• ITIL® (Version 5) Service – Including Exam