ITIL® 5 AI Governance

Duration: 2 Days

Course Overview

ITIL® AI Governance (Version 5) is for all organizations and people aiming to accelerate success with AI.
It provides practical guidance for governing AI responsibly, effectively, and at scale – helping organizations and professionals capture AI’s opportunities while managing its risks. In a world where AI is becoming the default, it helps you:

• Establish clear accountability and oversight for AI across the organization
• Balance innovation, ethics, and compliance without compromising speed or agility
• Stay AI-native while remaining human-centric, so people keep meaningful control of AI outcomes
• Scale the use of AI responsibly and turn ambition into measurable, sustainable value.
• The courseware and exam are currently only available in English.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.•

On-line from
your chosen location

At our dedicated
training facility

On-site at
your premises

Target Audience

Professionals with AI (delivery) responsibility including product managers, service managers, service designers, project and programme managers, transformation leads, implementation leaders, and operations managers

COURSE OBJECTIVES

After you complete this course you will be able to:
• Understand the fundamentals of AI, governance, AI governance and describe the relationship between governance, management, leadership, corporate governance, IT governance, and AI governance.
• Define key AI concepts and explain how AI types, characteristics, and the ITIL® AI Capability Model influence AI behaviour, use cases, risks, and governance needs and understand their uses across industries and organizational functions.
• Explain how AI creates value, supports outcomes, and introduces opportunities, threats, risks, and trade-offs across industries, organizational functions, strategy, transformation, and sustainability.
• Describe AI risks, ethical principles, countermeasures, and how these shape AI governance requirements and controls.
• Use the ITIL® AI Governance Model and ITIL® AI Governance Improvement Model to assess, stress-test, establish, adapt, implement, maintain, and assure AI governance.
• Apply AI governance across practical scenarios, complementary frameworks, regulation, suppliers, external standards, third-party AI governance, and end to-end delivery and operational environments.

Course Content

Module 1: The AI World and the need for AI Governance
Module 2: What is Governance?
Module 3: What is AI and why we need AI Governance?
Module 4: Risk, Strategy, and the Consequences of Getting it Wrong
Module 5: ITIL® as a Governance Toolkit
Module 6: ITIL® AI Governance Improvement Model: Assess and Design
Module 7: ITIL® AI Governance Improvement Model: Implement and Maintain
Module 8: AI in Your World: Unlock AI in Your Role, Industry, and Organisational Function
Module 9: Connecting AI with Complementary Frameworks

COURSE PREREQUISITES

• There are no required pre-requisites for this course, however some experience of ITIL® would be beneficial.

TEST CERTIFICATION

Recommended preparation for exam(s):
• ITIL® (Version 5) AI Governance

Exam information:
• The exam is 90 minutes long
• 40 multiple choice questions
• Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

FOLLOW-ON COURSES

The following courses are recommended for further study:
• ITIL® (Version 5) Foundation
• ITIL® (Version 5) Service
• ITIL® (Version 5) Experience
• ITIL® (Version 5) Product
• ITIL® (Version 5) Transformation

You will receive a full set of course notes
and all supporting materials for your course.

Hard Copy Delivered to your premises or Downloaded to a chosen device.

To book this course please call
+44 (0) 1444 410296 or email: Info@kplknowledge.co.uk

Training and accreditation is provided through Global Knowledge