Duration: 5 Days
Course Overview
ITIL Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation. It provides a fast-track route for experienced ITIL professionals to transition to ITIL (Version 5) without completing all modules individually.
ITIL Managing Professional Transition (Version 5) consolidates key concepts from the following ITIL (Version 5) modules:
ITIL Experience (Version 5) – integrates human experience into the design and delivery of digital products and services. It recognizes that functional success alone is not enough; how services are perceived, trusted, and engaged with directly influences the value they create.
ITIL Product (Version 5) – ITIL Product provides guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle.
ITIL Service (Version 5) – explores how organizations design, build, deliver, support, and continually improve services in order to create value for stakeholders.
ITIL Transformation (Version 5) – guide organizations through enterprise-wide transformation. Designed to bridge the gap between ambition and realisation – from defining strategic intent to delivering measurable business outcomes.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
COURSE OBJECTIVES
After completing this course, you will be able to:
• Describe the ITIL Product & Service Lifecycle and its key activities
• Distinguish between product, service, and experience perspectives
• Explain the purpose, steps, and outputs of all 8 lifecycle activities, and apply product and service perspectives to each activity
• Understand lifecycle integration, value streams, and operating models
• Explain the ITIL Experience Model, including its components, concepts, roles, interactions, journeys and expectations
• Understand the ITIL Transformation Model and apply transformation and governance concepts
• Explain the role of AI in product, service, and experience management, as well as transformation
• Understand how the new ITIL modules integrate with PRINCE2 and DevOps Institute frameworks
Course Content
ITIL® 5 Managing Professional Transition
Module 1: Introduction to ITIL Product, Service and Experience and the new ITIL models
Module 2: The ITIL Product and Service Lifecycle management activities
Module 3: Managing the ITIL Product and Service Lifecycle
Module 4: ITIL Experience
• Service Journey & Roles
• Capturing experience & Stakeholder Journeys
Module 5: ITIL Transformation
Module 6: ITIL and AI
Module 7: ITIL and other frameworks
Module 10: What’s next?
COURSE PREREQUISITES
The candidate must have one of the below certifications (Accredited training or Official eLearning):
• ITIL 4 Managing Professional or
• ITIL 4 Master or
• ITIL v3 Expert or
• ITIL v3 Master
Recommended prerequisites:
• ITIL4CDS – ITIL® 4 Specialist: Create, Deliver, Support – Including Exam
• ITIL4DPI – ITIL® 4 Strategist: Direct, Plan, Improve – Including Exam
• ITIL4DSV – ITIL® 4 Specialist: Drive Stakeholder Value – Including Exam
• ITIL4HVIT – ITIL® 4 Specialist: High Velocity IT- Including Exam
TEST CERTIFICATION
Recommended preparation for exam(s):
• ITIL® (Version 5) Managing Professional Transition – Product, Service, Experience
Exam information:
• The exam is 120 minutes long,
• 60 multiple choice questions.
• This is an open book exam. Pass mark is 70%.
• ITIL® (Version 5) Transformation
Exam information:
• The exam is 90 minutes long,
• 40 multiple choice questions. This is an open book exam. Pass mark is 70%.
• Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
To book this course please call
+44 (0) 1444 410296 or email: Info@kplknowledge.co.uk
Training and accreditation is provided through Global Knowledge