ITIL® 5 Strategy – Including Exam

Duration: 3 Days

Course Overview

This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.

The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

On-line from
your chosen location

At our dedicated
training facility

On-site at
your premises

Target Audience

– Leaders with strategic responsibility at all levels of the organization.
– Professionals with tactical responsibility for implementing strategy.
– Professionals with operational responsibility for supporting strategic objectives.

COURSE OBJECTIVES

After completing this course you will be able to:
• Recall core ITIL® concepts such as the ITIL® Guiding Principles, the ITIL® Product and Service Lifecycle, the ITIL® Four Dimensions, and the ITIL® Value System.
• Describe key strategy concepts including digital strategy, vision, values, digital transformation, and strategy in a VUCA environment
• Identify strategic considerations across organizations and people, partners and suppliers, information and technology, and value streams and processes
• Explain the ITIL® Strategy Management Model and its two lifecycles: strategy development and strategy implementation
• Understand how ITIL® integrates with DevOps and PRINCE2®.

Course Content

ITIL® 5 Strategy:

Module 1: Key ITIL® terms and definitions
1.1 Key concepts of ITIL®
1.2 Key concepts of ITIL® Strategy
1.3 Strategy across the ITIL® Four Dimensions

Module 2: The ITIL® Strategy Management Model
2.1 Introduction to the ITIL® Strategy Management Model
2.2 Strategy development
2.3 Strategy implementation
2.4 Sustainable strategy management

Module 3: Strategic capabilities
3.1 Leadership
3.2 Communication
3.3 Innovation
3.4 AI governance
3.5 Organizational Change Management (OCM)
3.6 Digital ethics
3.7 Complexity thinking
3.8 Portfolio management
3.9 Risk management
3.10 Sustainability

Module 4: ITIL® and other frameworks
4.1 ITIL® and DevOps
4.2 ITIL® and PRINCE2

COURSE PREREQUISITES

The candidate must have passed one of the below certifications:
• ITIL® 4 Foundation examination
• ITIL® (Version 5) Foundation examination

Recommended prerequisites:
• ITIL5F – ITIL® (Version 5) Foundation – Including Exam
• ITIL5F-2 – ITIL® (Version 5) Foundation (2 days) – Including Exam

TEST CERTIFICATION

Recommended preparation for exam(s):
• ITIL® (Version 5) Strategy

• The exam is 90 minutes long,
• 40 multiple choice questions.
• This is an open book exam with a pass mark of 70%.
• Exam vouchers are provided. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

You will receive a full set of course notes
and all supporting materials for your course.

Hard Copy Delivered to your premises or Downloaded to a chosen device.

To book this course please call
+44 (0) 1444 410296 or email: Info@kplknowledge.co.uk

Training and accreditation is provided through Global Knowledge