ITIL® 5 Transformation

Duration: 3 Days

Course Overview

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

On-line from
your chosen location

At our dedicated
training facility

On-site at
your premises

Target Audience

• Sponsors and owners of transformation initiatives, responsible for leading change.
• Professionals involved in delivering transformation work, to understand what needs to be done.
• Professionals impacted by transformation, to understand the support and engagement they can expect.
• Consultants supporting organisations through transformation initiatives.

We would recommend you have completed at least one of the advanced ITIL® modules prior to attending this class. This isn’t a pre-requisite but will provide you with more context to get the most out of this training.

COURSE OBJECTIVES

After you complete this course you will be able to:
• Explain core ITIL® concepts and how they support transformation.
• Describe transformation layers, stages, steps, patterns, and contexts.
• Explain how tools, methods, techniques, governance models, and measurements are used in transformation.
• Explain how AI, DevOps, and PRINCE2® integrate with ITIL® for value creation.

Course Content

Module 1: Introduction to ITIL® Transformation
1.1 Key concepts of ITIL®
1.2 Key concepts of ITIL® Transformation

Module 2: The ITIL® Transformation Model
2.1 Layers, stages, steps, and contextual adaptation in transformation
2.2 End-to-end examples

Module 3: Transformation patterns
3.1 Introduction to transformation patterns
3.2 Initiation patterns
3.3 Governance patterns
3.4 Execution patterns

Module 4: Measurement, learning, and synthesis
4.1 Tools, methods and techniques
4.2 Measurement and evidence
4.3 Learning and knowledge transfer

Module 5: ITIL® and AI
5.1 Transformation in the AI context
5.2 AI governance

Module 6: ITIL® and other frameworks
6.1 ITIL® and DevOps
6.2 ITIL® and PRINCE2®

COURSE PREREQUISITES

The candidate must have passed one of the below certifications:
• ITIL® 4 Foundation examination
• ITIL® (Version 5) Foundation examination

Recommended prerequisites:
• ITIL5F – ITIL® (Version 5) Foundation – Including Exam
• ITIL5F-2 – ITIL® (Version 5) Foundation (2 days) – Including Exam

TEST CERTIFICATION

Recommended preparation for exam(s):
• ITIL® (Version 5) Transformation

Exam Information:
• The exam is 90 minutes long
• 40 multiple choice questions
• This is an open book exam and the pass mark is 70%.
• Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

You will receive a full set of course notes
and all supporting materials for your course.

Hard Copy Delivered to your premises or Downloaded to a chosen device.

To book this course please call
+44 (0) 1444 410296 or email: Info@kplknowledge.co.uk

Training and accreditation is provided through Global Knowledge