Duration: 1 Day
Course Overview
Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.
In this one-day workshop, you will learn how to manage and cope with change and how to help those around you too.
This course is ideal for anyone leading or managing change within an organization. Exercises and case examples will be tailored towards individuals engaged in integration and planning.
How can I attend my course?
COURSE OBJECTIVES
At the end of the course, participants will be able to:
– Understand why organizations struggle with change and how change management can overcome these challenges
– Understand how to create a compelling vision for change which will inspire people towards the change goals
– Understand why people resist change and put in place practical strategies to overcome resistance
– Understand how to identify their organization’s culture and how to ensure it catalyses rather than impedes change
– Understand how to create an effective communication strategy to promote the change and engage with stakeholders
COURSE APPROACH
The course will be taught in a highly interactive way, with plenty of exercises and discussions on how to relate the concepts of change management to attendees’ work environments. The emphasis will be on practical application, although all the ideas and techniques are based on recognized change management theory from the APMG (APM Group) Change Manager Accreditation.
Pre-course reading will be sent to the attendees prior to the course. This will be a short summary explaining the theoretical models used in the training. Studying this material prior to the day will allow attendees to absorb and understand the ideas. Approximate time to complete the pre-course reading: 2 Hours.
Course Content
What is change management?
• Why do organizations struggle to change?
• The benefits of change management
• The key components of change management
Interactive exercise:
o What challenges do you face with change management in your environment?
o What areas of change management might help with these challenges?
Change and organizational culture
• What is culture and how can it be a hidden force against change
• How to identify your organization’s culture using the Trompenaar and Hampden Turner’s model and Morgan’s organizational metaphors
• Mitigating the risk of cultural resistance to change
Interactive exercise:
o Review a range of case study examples and describe their organizational culture
o How could these cultures impede change?
o How could you create a more supportive change culture?
Resistance to change
• Why people resist change, even if it is positive
• How individuals experience a series of emotions as they go through the change curve
• Dealing with the change curve to mitigate resistance to change.
• Predicting other areas of organizational resistance to change using Kanter’s model
• Identifying resisting forces using the Lewin’s force field analysis.
Interactive exercise:
o Review a range of case study examples and identify the likely change resistance areas
o How could you lower these areas of resistance
Vision and its relevance to change
• What is a change vision?
• The benefits of a strong vision: motivating stakeholders, establishing the scope of change, pulling together multiple aspects of change
• The characteristics of a strong vision
• How to communicate and inspire with a vision
Interactive exercise:
o Create a vision for a case study example
Communicating change
• Identifying stakeholders to the change
• Using stakeholder mapping tools to tailor communication
• Identifying a range of communication methods: two-way, one way, rich, lean, push and pull.
• Using online collaboration platforms and social media to engage with stakeholders
Interactive exercise:
o Create a communication strategy
Action planning
• Identifying key takeaways from the course
• Creating a personal action plan to implement new knowledge