Duration: 1 Day
Course Overview
Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.
Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organisation.
How can I attend my course?
COURSE OBJECTIVES
• Understand how coaching can be used to develop your team
• Develop the coaching and mentoring skills that help improve individual performance
• Demonstrate the behaviors and practices of an effective coach
• Recognise employees’ strengths and give them the feedback they need to succeed
• Identify employee problems and ways you can help to correct them
Course Content
Defining Coaching and Mentoring
What do coaching and mentoring mean?
The coaching formula and key skill areas.
Coaching Assessment Review
Assignment review and indentify areas for growth.
Interpersonal Communication Skills
Explore different communication skills, including questioning techniques, probing tools, and listening skills.
Critical Coaching Skills
Important coaching skills in including, helping, mentoring, teaching, and challenging.
Setting Goals with SPIRIT
The SPIRIT model for setting goals, and ways to help people get on track.
Learning Styles and Principles
Different learning styles.
Seven principles of adult learning.
The Benefits/Consequences Matrix
A tool that coaches can use to help gain buy-in for change from employees.
Skills Involved in Coaching
Familiarisation of key coaching skills.
The Coaching Model
A four-step coaching model that can be applied to any situation.
Giving Effective Feedback
Six elements to help provide effective feedback.
Coaching Problems
Providing solutions to case typical case study coaching problems tudies and offer solutions.
Workshop Wrap-Up
At the end of the course, students will have an opportunity to discuss and complete an action plan.